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Ring Groups

Ring groups let you route incoming calls to multiple destinations simultaneously. When a call reaches a ring group, all members ring at the same time until someone answers or the timeout expires.

Viewing Ring Groups​

Navigate to Ring Groups from the sidebar. The table shows all ring groups for the selected account, including their name, extension number, and member count.

Creating a Ring Group​

  1. Click Add Ring Group in the top-right corner.
  2. Enter a Name for the ring group (e.g., "Sales Team" or "Support").
  3. Click Create.

Ring Group Details​

Click on any ring group row to open its detail page. The detail page has two sections:

Settings​

  • Timeout — How long (in seconds) all members ring before the call is considered unanswered. Must be between 5 and 300 seconds.
  • Ignore Forwarding — When enabled, call forwarding rules set on individual members are bypassed. The ring group rings the member's endpoint directly.
  • Confirm Pick-Up (External) — When enabled, external phone number members must press "1" before being connected to the caller. This prevents calls from being answered by an external voicemail system instead of a real person. While the external member hears the confirmation prompt, the ring group keeps ringing all other members; whoever answers first (an internal member picking up, or the external member pressing 1) wins, and the remaining members are dropped.
  • Timeout Behavior — What happens when no member answers within the timeout. Options are: None (the call hangs up), Ring user (ring a specific user), Voicemail (send to a user's voicemail or a shared voicemail box), or Overflow to queue (place the caller into a call queue).
  • Timeout Target — The user, shared voicemail box, or queue to route the caller to when no member answers. This field appears when Timeout Behavior is set to anything other than None.

Members​

Members are the destinations that ring when the group receives a call. A member can be either an extension (a user, dial plan, voice app, or another ring group) or an external phone number.

Adding a Member​

  1. Click Add Member.
  2. Choose the member type:
    • Extension — Search for and select a user, dial plan, voice app, or ring group from your account.
    • Phone Number — Enter an external phone number. The number is validated and formatted as you type.
  3. Click Add.

Removing a Member​

Hover over a member row and click the trash icon to remove it from the ring group.

Renaming a Ring Group​

Click the ring group name at the top of the detail page to edit it inline. Press Enter or click away to save.

Deleting a Ring Group​

Ring groups can be deleted from the account detail page under the Ring Groups section.