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Schedules

Schedules define when your business is open or closed. They are used by dial plans to route calls differently during business hours, after hours, and on holidays.

Viewing Schedules​

Navigate to Schedules from the sidebar. The table shows all schedules for the selected account, including their name, timezone, and number of time ranges.

Creating a Schedule​

  1. Click Add Schedule in the top-right corner.
  2. Enter a Name for the schedule (e.g., "Business Hours").
  3. Optionally select a Timezone. If not set, the account's default timezone is used.
  4. Click Add Schedule.

You can add weekly time ranges and holidays after creating the schedule.

Schedule Details​

Click on any schedule row to open its detail page. The header shows the schedule name (editable), timezone selector, current local time, and an open/closed badge.

Override Banner​

When a manual override is active, a colored banner appears at the top of the page showing whether the schedule is forced open (green) or forced closed (amber). The banner displays a live countdown until the override expires and provides a Cancel button.

Weekly Hours​

Define when the business is open using the day selector and time picker.

  • Day pills: Click the day buttons (Mon–Sun) to select one or more days. Use the Weekdays or Weekend quick-select links below.
  • Time picker: When at least one day is selected, set the start and end times and click Add Range.
  • Visual grid: A 7-column (Mon–Sun) × 24-row (hours) grid shows which hours are covered. Hover over filled cells to see the exact time ranges.
  • Grouped list: Ranges are grouped by identical times (e.g., "Mon–Fri: 09:00 – 17:00") for easy scanning.
  • Empty state: If no ranges are set, click Set weekday hours (Mon–Fri 9–5) to quickly create standard business hours.

Holidays​

Define dates when the business is closed regardless of weekly hours.

  • Add manually: Use the date pickers at the bottom to select start and end dates, then click Add.
  • Import holidays: Click Import to open a dialog with US and Canadian statutory holidays for the current and next year. Check the holidays you want and click Import Selected.
  • Proximity badges: Upcoming holidays show "Today", "Tomorrow", or "In X days" badges. Past holidays appear dimmed at the bottom.

Manual Override​

Temporarily override the schedule to force it open or closed.

  1. Click Force Open (green) or Force Closed (red).
  2. Choose a duration preset: 1 hour, End of day, Tomorrow 9 AM, or Custom... for a specific date and time.
  3. When active, the override banner at the top shows the status and countdown. Click Cancel on the banner to remove the override.

Using Schedules in Dial Plans​

Schedules are referenced by dial plan schedule nodes. A schedule node checks whether the schedule is currently open, closed, or on holiday, and routes the call to a different path for each case. See the dial plans documentation for details.