@dialstack/sdk-dev / js/src / Sentiment
Interface: Sentiment
Defined in: sdk/js/src/types/components.ts:334
AI-derived sentiment of a call or voicemail transcript, produced automatically alongside the summary once transcription completes.
Two independent axes. score is the emotional leaning (-1.0 to +1.0, with
overall derived from it); magnitude is how strongly feeling was expressed
at all (0.0 to 1.0, unsigned). Read them together: a call where one side was
angry and the other delighted scores near 0 with a HIGH magnitude, while a
routine call scores near 0 with a LOW one — both neutral by label.
Sentiment reflects how the participants feel about the interaction, not the subject matter: a calm conversation about an unpleasant topic is neutral, while a frustrated caller is negative even when the exchange stays cordial.
Properties
local?
optional local?: ChannelSentiment;
Defined in: sdk/js/src/types/components.ts:341
Your user's side. Absent for voicemail, whose audio is single-channel.
magnitude
magnitude: number;
Defined in: sdk/js/src/types/components.ts:339
Unsigned strength of expressed feeling, 0.0 (flat) to 1.0 (intense).
overall
overall: SentimentLabel;
Defined in: sdk/js/src/types/components.ts:335
remote?
optional remote?: ChannelSentiment;
Defined in: sdk/js/src/types/components.ts:343
The other party's side. Absent for voicemail.
score
score: number;
Defined in: sdk/js/src/types/components.ts:337
Emotional leaning, -1.0 (strongly negative) to +1.0 (strongly positive).