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Admin Guide

Welcome to the DialStack Admin Guide. This guide covers everything you need to know about managing your voice platform.

Getting Started​

The admin portal lets you manage users, devices, phone numbers, and locations for your organization. What you can access depends on your role:

  • Account Administrators can manage users, devices, phone numbers, and locations within their assigned accounts.
  • Platform Administrators have all account admin capabilities plus platform-wide settings, branding, and multi-account management.

Select a topic from the sidebar to get started.

Call routing​

Incoming calls are routed through a combination of:

  • Dial Plans — visual flows that branch on schedules, dial users or groups, and fall back to voicemail or voice apps.
  • Ring Groups — ring multiple destinations (users, dial plans, voice apps, or external numbers) at once.
  • Schedules — business hours and holidays, referenced by Schedule nodes in dial plans.
  • Voice Apps — AI agents and custom voice applications used as dial-plan or ring-group targets.
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