Admin Guide

Welcome to the DialStack Admin Guide. This guide covers everything you need to know about managing your voice platform.

Getting Started

The admin portal lets you manage users, devices, phone numbers, and locations for your organization. What you can access depends on your role:

• Account Administrators can manage users, devices, phone numbers, and locations within their assigned accounts.
• Platform Administrators have all account admin capabilities plus platform-wide settings, branding, and multi-account management.

Select a topic from the sidebar to get started.

Call routing

Incoming calls are routed through a combination of:

• Dial Plans — visual flows that branch on schedules, dial users or groups, and fall back to voicemail or voice apps.
• Ring Groups — ring multiple destinations (users, dial plans, voice apps, or external numbers) at once.
• Schedules — business hours and holidays, referenced by Schedule nodes in dial plans.
• Voice Apps — AI agents and custom voice applications used as dial-plan or ring-group targets.