Feature Guides

Comprehensive guides to help you integrate and configure DialStack.

Working with AI tools? See /llms.txt for an agent-friendly index and /llms-full.txt for the full-corpus markdown dump.

Calling

• Click-to-Call - Initiate outbound calls from your application
• Outbound Caller ID - Which number a call presents when it leaves the platform

Call Routing

• Dial Plans - Build visual call routing flows with flowchart-style logic
• Ring Groups - Route calls to multiple destinations simultaneously
• Call Queues - Hold callers until an agent is available

Call Events

• Real-Time Events - Receive instant notifications for incoming calls in the browser
• Receiving Webhooks - Configure webhook endpoints, verify signatures, and handle retries
• Webhook Events - Every webhook event and its payload
• Screen Pop - Show caller context on the first ring
• Activity Logging - Write every call to your system of record

Numbers

• New Numbers - Search for and order new phone numbers
• Number Porting - Transfer existing phone numbers from another carrier

Devices

• Device Provisioning - Provision and manage deskphones and DECT wireless systems
• Hot Desking - Let users log in on shared phones from the keypad, the admin portal or the API
• E911 Dispatch Addresses - Assign devices to physical locations so emergency calls dispatch to the right address

VoiceAI

• Voice Apps - Hand calls to your own application or AI agent
• Call Control - Attach audio streams, transfer, and combine actions on a live call
• Listeners - Stream a call's audio to an observer without taking it over
• WebSocket API - The media stream protocol
• AI Scheduling - Let callers book appointments themselves
• BYO VoiceAI - Stream call audio to your own AI agent

Billing

• Billing Files - Read the monthly billing files to bill your customers

Industry Recipes

• Healthcare, Field Services, Automotive - How the features above combine for a vertical

New to DialStack? Start with the Quickstart and Authentication. API mechanics such as Pagination and Error Codes are under API Concepts.