Account Administration

As an account administrator, you can manage the day-to-day operations of your DialStack account. The sections below follow the admin portal's navigation.

Getting Started

After signing in to the DialStack admin portal, you land on the Users list for your selected account, where you can create, edit, and manage users. Use the navigation sidebar to move between Users, Devices, phone numbers, dial plans, and the other management areas.

Account Picker

The account picker appears in the top bar. If you have access to multiple accounts, use the search field to quickly find the one you need. Your selected account persists across page navigations until you switch to a different one.

If no account is selected yet, choose one from the picker to load its management pages.

Directory

• Users — Create and manage users and their phone service
• Devices — Manage deskphones, DECT base stations and handsets, and how they get their configuration
• Button Templates — Reusable programmable-key layouts for deskphones and DECT handsets

Numbers

• Phone Numbers — View and manage the account's numbers
• Ordering New Numbers — Search for and order new numbers
• Port Orders — Transfer phone numbers from other carriers

Call Routing

• Dial Plans — Design call-routing trees that decide where inbound calls go (menus, hours, forwarding)
• Ring Groups — Ring several users at once or in sequence under a single destination
• Queues — Hold callers until an available user agent answers
• Schedules — Define business hours and holidays that dial plans can branch on
• Call Parking — Put a live call on a shared hold slot and pick it back up from any phone
• Audio Clips — Upload audio for menus and greetings

• Voice Apps — Higher-level call experiences (queues, IVRs, announcements) that dial plans can hand off to

Voicemail & Fax

• Shared Voicemail Boxes — Team mailboxes that multiple users can monitor and manage
• Voicemail Greetings — Record or upload custom greetings for user and shared voicemail boxes
• Voicemail Device Access — Star codes and keypad reference for checking voicemail from any device
• Faxes — View inbound and outbound faxes

Analytics

• Call Logs — Searchable history of every inbound and outbound call on the account
• Call Quality — Monitor call quality metrics (MOS, jitter, packet loss) across the account

Settings

• Account Settings — Account information, telephony, devices, and audit logs
• Locations — Manage physical office locations
• E911 Dispatch Addresses — How locations and devices combine to dispatch emergency calls to the right address