Platform Administration

As a platform administrator, you have all the capabilities of an account administrator plus access to platform-wide settings. This section covers features exclusive to platform admins; for working inside one account, see Account Administration.

Platform

• Platform Settings — Handle, status, API keys, and Webhook Secret
• Branding — Customize your platform's appearance
• Custom Domain — Serve your portal from your own domain
• Manage Platform Admins — Add or remove platform administrators
• Bills — Download your monthly bill

Accounts

• Manage Accounts — Create and manage accounts within your platform
• Onboarding Dashboard — Track onboarding progress across accounts

Numbers

• Number Porting — Check whether numbers can be ported before a sale, and follow up on rejected port orders
• SMS Port-Out — Authorize a third-party messaging provider to take over texting on a number, for a time-boxed window

Phones & Hardware

• Phone Provisioning — Decide which method to use across your fleet (manual URL, DHCP Option 66, or zero-touch) and handle the rare cases where a phone won't register
• Migrating Existing Phones — Move customer-owned phones from another provider onto the platform
• Provisioning Escalations — Track phones whose zero-touch registration needs help from support, and see what is blocking each one
• Order Hardware — Build an order for an account, price its shipping, and pay for it
• Resale Certificate — Keep a current certificate on file so you can order hardware

Troubleshooting

• Network Requirements — Bandwidth, firewall, ports, and QoS for clean voice
• Basic Troubleshooting — First-line fixes for call quality, failed calls, device, and VoiceAI issues