Call Parking

Call parking lets you put a live call on hold in a shared "slot" that anyone on the account can pick up from any registered phone. It's the standard way to hand a call off when you don't know which person or which desk should take it: park the call, announce "Bob, you have a call on slot 3", and Bob dials a short code from wherever he is to take over.

A parked call hears hold music until someone retrieves it. If nobody picks it up within the configured timeout (five minutes by default), the original parker's phones ring back so the call isn't lost.

Star Codes

Code	What it does
*68<N>	Park the current call into slot N (works for blind transfers), or pick up the call from slot N
*68	Attended-transfer only — system picks the next free slot and announces it

<N> is a slot number from 1 to 99. Pick whichever numbers make sense for your team — many offices use *681–*689 as their day-to-day "park slots".

Parking a Call

Parking happens mid-call via your phone's transfer button — it's a kind of transfer where the destination is a slot instead of another person.

Park to a specific slot (blind transfer)

This is the simplest path. Because you already know the slot number, there is nothing to listen for — you commit the transfer right away without waiting for the slot to "answer".

1. While on the call, start a blind transfer on your phone.
2. Dial *68<N> (e.g. *683).
3. Commit the transfer.

The other party is now parked at slot N and hears hold music. Tell whoever should take the call which slot it's on.

Let the system pick the slot (attended transfer)

If you don't want to choose a slot number yourself, you can let the system pick the next free one. This must be an attended (consultation) transfer, because the system has to play the chosen slot number out loud to you before you commit — and a blind transfer commits before it can talk.

1. While on the call, start an attended transfer on your phone (consultation).
2. Dial *68 (no slot number).
3. Wait for the announcement: "Parked at slot N".
4. Commit the transfer.

Retrieving a Parked Call

From any registered phone on the account, dial *68<N> where N is the slot the call is on. You're connected directly to the parked caller.

Busy Lamp Field (BLF) Keys

If your phone has programmable line keys that support BLF, you can set them up to monitor specific parking slots. A lit key means the slot has a call waiting; pressing it picks the call up.

BLF is the fastest way to use parking in a busy office: parker says "call on slot 3", everyone with a BLF key for slot 3 sees it light up, and the first person to press the key takes the call.

Timeout and Ring-Back

A parked call doesn't sit on hold forever. If nobody retrieves the call within the timeout (five minutes by default), the system rings the original parker's phones back to make sure the call isn't dropped.

While the ring-back is in progress, the parked caller continues to hear hold music — they don't notice the timeout.

What If the Slot Is Already Taken?

If you try to park into a slot that already has a call on it (you and a colleague both grab slot 3 at the same time, for example), the system can't park the second call there. Instead, it immediately rings the second parker's phones with a "hot" ring-back — same shape as the timeout ring-back, but right away.

The practical effect is that the call isn't lost. When you pick up the ring-back, you're reconnected to your caller and can try a different slot.

The same fallback fires if you blind-transfer to bare *68 (no slot number): there's no way for the system to tell you which slot it picked, so it rings your phones instead. Use *68<N> for blind transfers, and reserve bare *68 for attended (consultation) transfers where you can hear the slot announcement before committing.

What Callers Hear

From the caller's side, parking is just "you're on hold":

1. The transfer completes silently — no announcement on their end.
2. They hear the account's hold music (or the default music if your account doesn't have hold music set).
3. When someone retrieves the call, the music stops and the conversation resumes.
4. If the call times out, hold music continues during the ring-back; if the ring-back succeeds, the music stops when the parker answers; if not, the call is released.

For Administrators

• Timeout duration is set per-account from the Parking Timeout field on the account's info card in the admin portal. Entered in minutes (1–60); defaults to 5 minutes.
• Hold music uses the account's configured hold music clip (see Audio Clips); accounts without a custom clip fall back to the platform default.
• No per-slot configuration. Slots are not pre-allocated or named — any positive slot number is valid as soon as someone dials it. There's no "create parking slot" step in the admin portal.