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Account Settings

The Account Settings page shows your account's configuration and activity. Navigate to it by clicking Settings in the sidebar.

Settings are organized into tabs across the top of the page. Switching tabs updates the page address, so you can bookmark or share a link to a specific tab (for example, a link ending in ?tab=telephony opens the Telephony tab directly).

  • General — account identity and billing
  • Telephony — call-handling settings
  • Locations — physical sites and emergency-call notifications
  • Devices — phone provisioning and device options
  • Activity — the account audit log

Text fields like name and email can be edited directly — Save and Cancel buttons appear when you make changes. Toggles and dropdowns save automatically.

General​

Your core account details: name, email, timezone, and the billing address. To update the billing address, click Add Address (or Edit on an existing address) to open a dialog.

Telephony​

Call-handling settings for the account:

  • Extension Length — the number of digits used for extensions.
  • Default Outbound Number — the caller ID used for outbound calls when a phone doesn't specify one.
  • Hold Music — the audio clip played to held callers (regular hold, parking, and queue wait). Upload clips first under Audio Clips.
  • Transcription and Recording — toggle automatic call transcription and call recording for the account.
  • Parking Timeout — how long a parked call waits before ringing back the person who parked it.
  • Inbound Fax Limit and Outbound Fax Limit — the maximum number of faxes accepted or sent per rolling hour across the account. Faxes beyond the limit are rejected. These apply account-wide; enabling fax on individual numbers and setting notification recipients is done on each number's detail page (see Phone Numbers).

Locations​

The Locations tab shows the physical office locations associated with your account. Each location can have an E911 address for emergency calling. See the Locations guide for details.

Emergency Notifications​

Notify on-call staff whenever someone dials 911 from a phone on this account. Add recipients under Emergency call notification recipients on the Locations tab.

  • Add one or more email addresses. Whenever 911 is dialed from any extension on the account, every recipient here receives an email with the dialed number, caller, and location.
  • A location can name additional recipients to alert specifically for calls placed from that location — see Locations. Account- and location-level recipients are notified together; they don't replace each other.
  • Test calls (933 on the carrier's emergency test line) trigger the same notification path as real 911 calls, so you can verify the wiring end-to-end.

Devices​

Button Templates​

Reusable programmable-key layouts you can bind to devices. See the Button Templates guide.

Provisioning​

Shows the provisioning token, the provisioning URL phones boot against, and the phone admin password used for local device administration. Use the copy buttons to grab any value.

Click Generate to create the first token, or Rotate to replace an existing one. Rotating invalidates the previous token — phones that were provisioned with it must be re-provisioned with the new URL.

Activity​

The Activity tab provides a chronological record of all API operations performed on your account — who did what, when, and from where.

Each row shows the timestamp, event (e.g., user.create), resource affected, actor who performed the action, outcome (success, failure, or denied), and IP address.

Filtering​

Each column has a filter directly below its header. Type or select a value to narrow results:

  • Time — pick a start and end date to filter by time range.
  • Event — open the picker to check specific event types. Use the Reads and Writes buttons to quickly toggle all read or write operations.
  • Resource and Actor — type a prefix to match (e.g., user to find all user resources).
  • Outcome — select success, failure, or denied from the dropdown.
  • IP Address — type a full or partial IP address.

Click Clear Filters to reset all active filters.

Copying entries​

Hover over any row and click the copy icon to copy the full audit log entry as JSON to your clipboard.