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Audio Clips

Audio clips are reusable audio files that can be attached to IVR menus and other telephony features. Upload a greeting, an on-hold message, or a menu prompt once, then reference it wherever you need it.

Viewing Audio Clips​

Navigate to Audio Clips from the sidebar. The table shows all audio clips for the selected account, including an inline audio player, duration, and creation date.

From the list, you can:

  • Use the inline player to preview a clip.
  • Use the pencil icon to rename a clip.
  • Use the trash icon to delete a clip.

Uploading a Clip​

  1. Click Upload Audio Clip in the top-right corner.
  2. Enter a Name for the clip (e.g., "Main Greeting" or "After-Hours Message").
  3. Provide the audio using one of two methods:
    • Upload — Drag and drop a file or click to browse. Accepted formats: WAV, MP3, OGG, WebM.
    • Record — Click Start recording to capture audio directly from your microphone. Click Stop when finished, preview the recording, then click Use recording to confirm or Discard to try again.
  4. Click Upload.

Limits: Files must be 5 MB or smaller. The system automatically transcodes uploads to a format optimized for telephony playback. Clip names must be unique within an account.

Renaming a Clip​

To rename a clip, click the pencil icon in the list table, enter the new name, and click Save.

Deleting a Clip​

To delete a clip, click the trash icon in the list table and confirm. If the clip is currently referenced by a dial plan menu node, you must remove it from all menus before it can be deleted. This action cannot be undone.