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Locations

Locations represent the physical office sites for your account. They are used for E911 emergency service addressing and general organizational purposes.

E911 dispatch

For the full picture of how locations, devices, and call-time dispatch fit together, see E911 Dispatch Addresses.

Viewing Locations​

Navigate to Locations from the sidebar. The locations list shows all registered locations with their name, address, primary phone number, and E911 status.

E911 Status​

Each location displays an E911 status badge:

  • Provisioned — E911 is active and the location's address is registered for emergency services
  • Pending / Binding — E911 provisioning is in progress
  • Failed — E911 provisioning encountered an error. Use the Retry E911 action to try again.
  • None — E911 has not yet been provisioned for this location

E911 is provisioned automatically when a location has both a primary phone number and a valid address. If provisioning fails, an admin can retry it from the row actions menu.

Adding a Location​

  1. Click the Add Location button.
  2. Enter a Location Name (e.g., "Main Office", "Branch - Downtown").
  3. Start typing the address in the Address field. The autocomplete will suggest matching addresses.
  4. Select an address from the suggestions, or click Enter it manually to fill in the fields yourself.
  5. Click Add Location.

Editing a Location​

  1. Click on a location to open the edit form.
  2. Update the location name or address as needed.
  3. Click Save Changes.

Main Location​

Every account has one main location — the fallback used to determine tax jurisdiction and regulatory fees for anyone or anything that doesn't have a specific location of its own:

  • Users without an assigned device (e.g., WebRTC-only users) are treated as roaming and resolve to the main location.
  • Phone numbers that are not the primary number of any location are similarly treated as roaming.

The main location does not determine E911 dispatch — emergency calls always use the calling device's own location.

How it's set​

The first location you create on an account is automatically set as the main location. After that, the assignment never changes on its own; you can swap it at any time from the Locations table.

Switching the main​

Hover over any other active location's row in the Locations table and click the Set as main location (house icon) action. The change saves immediately, and the Main badge moves to the new row.

Deleting the main​

The main location cannot be deleted directly. The delete row action is disabled on the main location's row with a tooltip explaining why.

To delete it:

  1. Pick another active location and click Set as main location on its row.
  2. Delete the now-non-main location from the Locations table.

Per-Location Emergency Call Notification​

Add Emergency call notification recipients on a location to alert local staff when a 911 call is placed from that location — for example, the branch office front desk for calls from the branch office.

  • Add one or more email addresses on the location edit dialog. When 911 is dialed from a phone bound to this location, every recipient here receives an email.
  • Recipients here are notified in addition to the account-level recipients, not in place of them. Leave the list empty if no location-specific staff need to be alerted; account-level recipients still receive the email.

Deleting a Location​

  1. Open the location's edit view.
  2. Click Delete.
  3. Confirm the deletion.
warning

Deleting a location is permanent. Make sure no active services depend on this location before removing it.

Address Format​

Locations require a complete US street address:

  • House/Building Number — The street number
  • Street Name — The street name
  • Suite/Unit (optional) — Apartment, suite, or unit number
  • City
  • State — Two-letter state code
  • ZIP Code — Five-digit postal code