Skip to main content

Managing Devices

The Devices page lets you manage every phone on the account — deskphones, DECT base stations, and the wireless handsets paired with those bases. Deskphones are PoE-wired or Wi-Fi desk phones; DECT systems are a base station plus a fleet of cordless handsets.

Viewing Devices​

Navigate to Devices from the sidebar. The table shows every device on the selected account with its name, type, hardware identifier (MAC address for deskphones and bases; IPEI for handsets), vendor, model, status, location, and the user it is assigned to.

DECT handsets are listed underneath their paired base in the table — indented and grouped — so a base and its handsets stay visually together. A handset that has been stocked but not yet paired with a base appears as a top-level row.

Searching and filtering​

A filter strip above the table lets you narrow the list:

  • Search — type any part of a name, MAC address, IPEI, model, vendor, or an assigned user's name or email.
  • Type — show only deskphones, bases, or handsets.
  • Location — show devices at one or more physical sites (or "Unassigned"). Handsets are matched by the location of their paired base.
  • Status — show devices in a specific provisioning state.

Filters and search compose, and the result is preserved as you move through the table.

Provisioning​

Phones added here are configured automatically — no per-device data entry. See Phone Provisioning for the overview, including what to do if a phone won't register.

The provisioning token and URL live on the Account Settings page under the collapsible Provisioning section. See Account Settings for details.

Adding a Device​

  1. Click Add Device in the top-right corner.

  2. Choose the type of device you want to add:

    • Deskphone — PoE-wired or Wi-Fi desk phones.
    • DECT Base — Wireless system with a base station and cordless handsets.
    • DECT Handset — A cordless handset that pairs with a DECT base station.

  3. For deskphones and DECT bases, enter the MAC Address (format: 00:04:13:XX:XX:XX).

    For DECT handsets, enter the IPEI and pick the DECT Base to pair it with. You can leave the base picker blank to stock an unpaired handset and pair it later from the handset's detail page.

  4. Optionally enter a Name to help you recognize the device later (e.g., "Reception", "Conference room", "John's phone").

  5. Optionally enter the Model (e.g., "M500" for DECT, "D785" for deskphones).

  6. For deskphones and DECT bases, choose the Location — the physical site the device lives at. This determines the dispatch address used when the device places an emergency call. For DECT systems, the base's location is shared by every handset paired with it. See E911 Dispatch Addresses for the full picture.

  7. Click the submit button to register the device.

Devices can be renamed, moved between locations, or repaired with a different base later from their detail page.

Reloading Device Configuration​

Each device row exposes a reload icon (the circular arrow next to the row's actions). Clicking it asks the device to fetch and apply its latest configuration without rebooting — active calls keep going and the device stays registered.

Use this after changing settings that affect a specific device (line assignment, name, line keys). Routine clicks on the admin UI do not need it.

  • Deskphones and DECT base stations — Clicking the icon triggers the reload directly on the device.
  • DECT handsets — Handsets do not reload on their own. Clicking the icon opens a dialog explaining that the reload is performed on the paired base, which then fans the update out to every handset registered with it. Confirming the dialog reloads the base. A handset that is not paired with a base cannot be reloaded.

Device Detail Page​

Click any device row to open its detail page. The header carries the device's name with an inline edit affordance — click the pencil to rename in place.

Below the header are two cards:

  • Device Info — type, hardware identifier (MAC or IPEI), vendor, model, status, firmware version, last-provisioned timestamp, current IP address, and (for bases) max handsets and multicell role. Most fields are read-only and reflect what the device reports during provisioning.
  • Configuration — inline pickers for the fields you control:
    • Location — the device's E911 dispatch address. For deskphones and bases this is editable directly. For DECT handsets it is read-only and shows the value inherited from the paired base.
    • Paired base (handsets only) — move the handset to a different DECT base on the account, or unpair it entirely. The handset record stays so you can re-pair it later.
    • User — the user this phone is assigned to. The picker shows everyone on the account; selecting a user assigns the device to them.

One device per user​

A user can only have one phone assigned at a time. If you pick a user who is already assigned to another device, the admin shows a confirmation dialog noting which device they're on. Confirming reassigns the user to this device and releases the old one. Cancelling leaves both assignments untouched.

Removing a Device​

From the devices table, hover a row and click the trash icon to delete the device. Deleting a DECT base also deletes any handsets paired with it. Deleting a deskphone or base does not affect the users that were assigned to it — the user simply has no phone until you assign them a new one.