Port Orders

Number porting lets you transfer existing phone numbers from your current carrier to DialStack. The process involves creating a port order, providing subscriber details, and scheduling the transfer.

Port Order Workflow

A port order moves through these stages:

1. Draft — Enter phone numbers, subscriber info, service address, and schedule.
2. Approved — Review and electronically sign the authorization.
3. Submitted — The order is sent to the carrier for processing.
4. Scheduled — The carrier confirms a scheduled transfer date.
5. Complete — Numbers are successfully transferred.

If the carrier rejects the order, it enters an Exception state where you can edit and resubmit.

Creating a Port Order

1. Navigate to Phone Numbers → Add Numbers → Port Existing Numbers.
2. Enter the phone numbers you want to port. The system checks each number's eligibility and identifies the current carrier.
3. If numbers belong to different carriers, the system automatically splits them into separate port orders.
4. Click Create Port Order to save a draft.

Completing the Draft

The port order form has four sections:

Numbers

The phone numbers to transfer. You can add or remove numbers while the order is in draft.

Port Details

• Business Telephone Number (BTN) — The main number on your current carrier account.
• Business Name — Must match your current carrier's records exactly.
• Authorized Contact — The person authorized to request the transfer.
• Account Number and PIN (optional) — Your current carrier account credentials.

Service Address

Enter the service address exactly as it appears on your current carrier's records. Address mismatches are the most common reason for port rejections.

Timing & Documents

• Port Date — The earliest date you can request is 5 business days out, and the latest is 30 calendar days out. In practice, the carrier typically confirms a date further out than the earliest allowed (see Timeline below).
• Port Time — Between 8:00 AM and 8:00 PM Eastern.
• CSR Upload (recommended) — Upload a Customer Service Record from your current carrier. The CSR lists the account's authoritative subscriber details and dramatically reduces the risk of rejection.
• Bill Copy Upload (recommended) — Upload a recent bill from your current carrier. A bill is a useful fallback when a CSR isn't available and can help resolve carrier disputes about account details.

Approving a Port Order

After completing all sections:

1. Review the summary on the Review page.
2. Type your full name as an electronic signature.
3. Check the authorization box.
4. Click Approve & Sign.

Timeline

Number porting is a carrier-to-carrier process, and the overall timeline is set by the industry — not by DialStack. What to expect:

• Typical duration: 10–15 business days from submission to completion for most standard ports. Larger orders or ports with missing details can take longer.
• Requested vs. confirmed date: The date you pick on the port order is a request, not a guarantee. Your current carrier (the "losing carrier") may come back with a different date. We'll communicate the confirmed date as soon as we receive it, with enough lead time for you to prepare.
• Rejections extend the timeline. If any detail on the order doesn't match the losing carrier's records — business name, service address, account number, authorized contact — they will reject the port. Each rejection resets the clock: you correct the information, we resubmit, and the carrier begins review again. Uploading a recent CSR or bill up front is the single best way to avoid this.

Tracking Progress

Once submitted, the port order detail page shows the current status timeline. You'll be notified when the carrier provides updates. No action is needed during the processing stage unless the carrier rejects the order.

Handling Rejections

If a carrier rejects the port order:

1. The order enters Exception status with a rejection reason (e.g., address mismatch, invalid account number).
2. Click Edit & Resubmit to correct the information.
3. Resubmit the order to the carrier.