Phone Provisioning

Provisioning is how a phone learns its SIP credentials, line assignments, and other settings without anyone typing them in by hand. Once a phone is added on the Devices page, it pulls its configuration on boot and is ready to make and receive calls.

You do not need to think about any of this. If a phone is not behaving as expected, contact support.

What lives on the account

The provisioning token and URL used to bootstrap phones live on the Account Settings page under the collapsible Provisioning section. You normally do not need to handle these values yourself, but they are there if a support engineer asks.

Rotating the token invalidates the previous one. Phones already deployed under the old token will need to be re-provisioned.