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Faxes

The Faxes page lists the faxes sent and received on the selected account, so you can review fax activity, send new faxes, and clean up old records.

Viewing Faxes​

Navigate to Faxes from the sidebar. Each row shows:

  • Direction — whether the fax was Inbound (received) or Outbound (sent).
  • Status — Received for inbound faxes; Pending, Delivered, or Failed for outbound faxes.
  • From — the sender's number.
  • To — the recipient's number.
  • Pages — the number of pages transmitted, once known.
  • Received — when the fax record was created.

Filtering and Searching​

Three controls above the table narrow the list:

  • Direction — show all faxes, or only inbound or only outbound.
  • Status — filter by lifecycle state. The available statuses depend on the selected direction.
  • Search by number — type any phone number (in any format) to show only faxes whose sender or recipient matches.

Sending a Fax​

Click Send fax above the table to open the send dialog, then:

  1. Send from — choose one of the account's fax-enabled numbers. Only active, fax-enabled numbers appear. If exactly one qualifies it's selected for you; if none do, the account can't send or receive faxes until you enable fax on a number from the Phone Numbers page.
  2. Document — drop a PDF onto the upload area or click to browse. Faxes accept PDF files only, up to 25 MB and 50 pages. A progress bar shows the upload.
  3. Send to — enter the destination fax number.

Click Send fax to submit. The new fax appears in the table as Pending and moves to Delivered or Failed as it is processed.

Each account has an hourly limit on outbound faxes. If the limit is reached, the send is rejected and you can try again later.

Opening a Fax​

Click any fax row to open its document in a viewer without leaving the page. This works for both received and sent faxes, in any status. Depending on your browser, the viewer lets you zoom, page through, print, and download the document.

Unread received faxes are highlighted in the list. Opening one marks it as read for everyone on the account.

Deleting a Fax​

To remove a fax record, hover over its row, click the trash icon, and confirm. This deletes the fax record only; it cannot be undone.